Case Studies

  • Migrating from a Legacy IT System to a New One: Minimizing Risk, Ensuring Continuity

    Introduction

    As businesses grow, many small enterprises reach a point where their existing IT systems no longer support their operational needs. Migrating to a new, more capable system becomes inevitable. While this transition brings long-term benefits, it also poses serious risks to business continuity—especially if poorly planned.

  • Access Management in IT Systems: Balancing Security and Efficiency

    Introduction

    One of the most critical aspects of modern IT infrastructure is access management—ensuring that users can reach the information and tools necessary for their work, while strictly preventing unauthorized or excessive access. Effective access control is not just a technical issue, but also an organizational and compliance challenge.

  • Developing Innovative Services: How to Launch Smart

    Introduction

    Launching a new service today requires more than a good idea — it demands strategic thinking, market awareness, and clear value creation. To ensure long-term success, the process of developing a new service should follow a structured path that balances innovation with business viability.

  • Patient Journey Tracking: Smarter Communication, Better Results

    Introduction

    The success of a healthcare service is not only defined by the quality of treatment but also by how well it maintains communication with patients between visits. Patient journey tracking focuses on recognizing behavioral patterns and using that insight to communicate in a targeted, timely, and proportional way—ensuring patients feel supported rather than overwhelmed, while gently encouraging their return.

  • Multi-Level Marketing Model: An Effective Distribution Strategy for Modern Markets

    Introduction

    The Multi-Level Marketing (MLM) model is a business structure where products or services are sold not only directly but also through a network of partners. These partners recruit additional members who, in turn, earn commissions from their own sales and the sales of their team. This layered commission-based system creates a strong incentive to grow both individual and collective sales performance.

  • The Use of KIOSKs in Customer Service

    Introduction

    As digital customer service solutions expand, more organizations are recognizing the potential of KIOSKs. These self-service devices not only enhance the customer experience but also contribute significantly to operational efficiency.

  • Customer Satisfaction Surveys: A Tool for Development and Engagement

    Introduction

    Measuring customer satisfaction is one of the most effective ways to gather valuable feedback on service quality, employee performance, and client expectations. A well-designed and properly executed survey helps identify areas for improvement while also increasing customer involvement and commitment.

  • Sales-Oriented Variable Compensation Systems

    Introduction

    The design of variable compensation systems has a significant impact on both the company’s sales results and employee motivation. However, this is a very delicate and sensitive area, where fairness and proportionality are key. Below is an overview of the most important considerations for developing sales-oriented variable compensation systems.

  • Creating a Cash Flow Plan for a Start-up Business

    Introduction

    To ensure the successful launch and long-term sustainability of a new business, preparing a detailed and realistic cash flow plan is essential. This financial forecast helps map out expected expenses and revenues, as well as prepare for funding needs and identify the break-even point. Below is a guide to structuring a cash flow plan for a start-up.

  • Collaboration with a Development Team

    Introduction

    The success of software development projects lies not only in technological expertise, but also in the quality of collaboration. From understanding business needs to development, testing, and validation, there are many areas where coherent and effective teamwork is essential. Below is an overview of the key aspects that contribute to a successful collaboration with a development team.